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AwardSpring's Unwavering Commitment to Support, Training, and Implementation

Jill Murphy • Aug 03, 2023

At AwardSpring, we understand the challenges admins face when it comes to managing scholarships and their donor base.

We also recognize the profound impact their work has on the lives and successes of countless students. That’s why our commitment goes beyond providing exceptionally smart, simple scholarship and donor management software: support, training, and seamless onboarding are the core of what we do.


Support: Our Backbone, Your Confidence

From the very early days of AwardSpring, we recognized that a robust software solution is only as strong as the support that comes along with it. We’re always there for you, ready to offer guidance, solve problems, and lend a hand (or ear) when you need it. Our beloved support team, handpicked for their expertise and genuine care, is the heart of the AwardSpring team. We’re not just a scholarship and donor management provider - we are an extension of your staff that is invested in you and your institution’s success as if it were our own. From responses in 30 minutes or less on average, to tips and tricks to optimize your program, we’ve got your back.


Training: Empowering You Always

Software should never be a barrier to your success. Ensuring that you are equipped with all of the skills and knowledge needed to use AwardSpring to its fullest potential means providing impeccable and comprehensive ongoing training. We’ve diligently created an environment where you feel empowered to explore, learn, and master our platform with confidence. Our one-on-one training sessions, perfectly timed webinars, new feature walkthroughs, and more have been a huge reason why almost 500 institutions have chosen us as a trusted partner. We want you to be an AwardSpring pro, easily navigating the scholarship and donor management landscape with finesse and expertise.


Implementation: Seamless Transitions, Shared Triumphs

Change can be exciting or daunting, we get it. That’s why we’ve made our implementation and onboarding process unbelievably simple. Throughout the whole process, you’ll have a dedicated implementation manager guiding you through it all. No more training portals! Hand over your data and in just a few weeks or a couple of months (depending on the size of your scholarship offering) and just a few hours of your time, you’ll be ready to go. Our implementation team understands all the unique intricacies of your institution, ensuring a seamless transition and integration with your existing systems. We train you using your data, so at the end of the implementation process you’ll be a newly minted AwardSpring expert.


Continuous Improvement: Your Voice, Our Guiding Light

We embrace a culture of continuous improvement and learning. Your valuable feedback inspires us to refine and enhance our software and services. Our ability to adapt and evolve to your needs is something we take great pride in. Our commitment to improvement extends beyond our software (consistent feature releases, a modern and intuitive portal, etc.); it encompasses every aspect of our partnership with you.


Your Mission, Our Vision

We are driven by a genuine passion for empowering you to transform lives through scholarships. Together, we are broadening access to education (no small feat).  We are honored to be part of your journey, and we will continue to stand by your side as your advocate and ally in scholarship and donor management.


AwardSpring Blog

By Jill Murphy 08 Feb, 2024
The FAFSA Simplification Act has brought about significant changes to the financial aid landscape, ushering in a new era in the FAFSA application process. While you’re likely familiar with the details, let's take a moment to recap the key highlights of this transformative legislation. Key Changes: Transition to SAI: The cornerstone of the FAFSA Simplification Act is the replacement of the Expected Family Contribution (EFC) with the Student Aid Index (SAI). This shift aims to provide a more nuanced assessment of financial need, offering flexibility with SAI values, including the possibility of negative figures down to -1500. SAR to FSS: Another notable change is the rebranding of the Student Aid Report (SAR) as the FAFSA Submission Summary (FSS), reflecting the evolving nature of the application process. Negative SAI and PELL Grant Eligibility: One of the significant departures from the previous system is the allowance for negative SAIs. This change necessitates adjustments in how institutions package students for need-based aid. Additionally, PELL grant eligibility will now be determined using criteria separate from the FAFSA and resultant SAI, with the incorporation of IRS tax return data where feasible. As you embark to adapt these new protocols, it's essential to remain informed and proactive in navigating the evolving landscape of higher education finance. As an AwardSpring partner, we’ve made suggestions on how to leverage these changes to better support students on their educational journeys and ensure access to the opportunities they deserve. AwardSpring offers the following recommendations to guide institutions through this process: Recommendation #1: Expected Family Contribution (EFC) to Student Aid Index (SAI) The most consequential change to teams that are putting together Financial Aid packages or making scholarship awarding decisions are the EFC to SAI transition. We recommend you consider one of two options: Option 1: Re-label existing EFC fields as SAI to maintain continuity in data collection If you choose to re-label existing EFC fields, be mindful that doing so may impact historical data analysis, requiring a clear understanding by the consumers of any reports of the transition from EFC to SAI effective the date you make this conversion Option 2: Keep your existing EFC fields for historical purposes and create a new SAI field In this instance, you’ll need a thorough review of all of your qualifications and/or awarding decision-making processes to ensure SAI is being used and EFC is properly retired Notables: In the case where you’re using our SIS Integration feature, we’ll want to coordinate which path you’ve chosen so we can update the import process accordingly AwardSpring currently doesn’t allow our numeric fields to go negative creating a gap between the new SAI protocol and our existing numeric fields. We’ll be addressing this in a March, 2024 release so you can capture negative SAI values, if desired In either case, you’ll want to review scholarship qualifications tied to EFC and/or SAI, and ensure compatibility with the possibility of negative SAI values Recommendation #2: Student Aid Report (SAR) to FAFSA Submission Summary (FSS) Much like repurposing EFC for SAI in our first recommendation, you have another consideration with SAR vs. FSS: Option 1: Evaluate the option of re-labeling existing SAR upload fields as FSS to streamline data collection recognize that this adjustment repurposes the field, necessitating careful consideration of historical data interpretation Option 2: Alternatively, create separate fields to accommodate the transition, albeit with potential rework depending on your unique configuration and whether you utilize SIS Integration Recommendation #3: Other FAFSA Fields There’s more variability here since you may have a wide degree of fields to consider. You should tailor any changes based on the specific field type, whether it’s being used as a qualification, and whether you’d need to make corresponding changes in your SIS. Summary Proactive assessment and strategic adaptation of FAFSA-related questions are crucial to seamlessly transition to the new framework outlined by the FAFSA Simplification Act. By carefully considering these recommendations, you can ensure alignment with regulatory changes while maintaining efficiency and accuracy in financial aid processes. As always, if you’d like to talk with our expert staff, don’t hesitate to reach out to us at support@awardspring.com.
AwardSpring: The #1 Scholarship Management Software
By The AwardSpring Team 22 Sep, 2023
We're absolutely thrilled to announce that AwardSpring has clinched the prestigious #1 spot in the G2 report for Scholarship Management Software, but we didn't stop there!
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