Support

Our outstanding support staff is always here for you, serving as an extension of your scholarship team.

Our Proven

SpringBoard Process

If previous software implementations have made you wary about going through the process again, let us reassure you: our implementation process is usually described as “no big deal”. We’ve carefully structured our SpringBoard implementation experience to make it as simple and carefree for you as possible.

We train you using your real data, so all of your scholarships are set up exactly the way you want once training is over. The whole process takes about two to four months, on average. During that time, we’re doing all the data entry, so you can keep on managing scholarships exactly the way you always have - no interruptions.


All told, you’ll personally spend about just a few hours on AwardSpring implementation, broken up into super-manageable

one-hour and half-hour meetings over the course of a few months.

Learn More

"The SpringBoard implementation team was extremely helpful. They were patient with me and persistent in making sure our site was configured and I was properly trained. They also did all the heavy lifting with my IT team!"

-Elizabeth Gilmer, East Georgia State College



Up and Running in

Six Easy Steps

Kick Off Call

Meet your implementation manager.

Review you site URL, award cycle dates, and discuss and review your implementation plan, including configuration of addition services.

Data Verification

Familiarize your manager with your unique process.

Your expert Implementation manager will ensure that the information provided to us is interpreted and implemented in a way that meets your process needs.

Administrative User Training

Become the expert.

Review your site URL, award cycle dates, and discuss and review your implementation plan, including configuration of additional services.

Site Inspection

Review your configured scholarships and application.

Go through a collaborative review of your site with your Implementation Manager, who will provide you with best practice tips.

Grand Tour

Your site has been fully configured!

Work with your Implementation Manager to finalize customizations in preparation for your award cycle's opening day.

Go Live!

Watch the applications roll in!

Support that you'll love . Want proof? Live customer ratings for our last 100 support tickets.

Meet Your Ongoing

Support Team

Julie Semyck

Customer Success Manager

Jill Murphy

Director, Client Services

Traci Richards

Support Manager

Lora Barber

Implementation & Training Specialist

Marina Pavicevic

Support & Training Specialist

Samantha Lucas

Implementation & Training Specialist

Milan Bhatnagar

Support & Training Specialist

Sheri Kennedy

Implementation & Training Specialist

Once your simple, painless SpringBoard Implementation process is over, you’re a newly minted AwardSpring expert. But if you ever have a question or need help after your first cycle,

we’ll be here for you to:

  • Answer your questions on the platform, your program, best practices, and more
  • Train new scholarship team members and reviewers
  • Optimize your program with our years of experience building applications, cycles, and scholarship requirements
  • Build custom reports so you can track progress against institutional goals
  • Process new feature ideas or requests to improve your experience
  • Host regular webinars on a range of topics


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