AwardSpring Implementation: What to Expect
Traditional software implementations come with a negative stigma. Doesn’t it seem like software companies habitually overpromise and underdeliver? None of that is true with our system. In fact, empirical evidence and feedback from our customers shows that implementing AwardSpring is usually described as “no big deal”. So, what’s our secret?
We’re all about eliminating barriers, whether those barriers are between students and scholarships or between admins and an effective, time-saving scholarship management solution. That’s why we simplified our implementation process into three simple steps:
- 1. Kick off: We’ll have a kickoff call with everyone who will work within the AwardSpring platform to review your personalized implementation plan. On this call, you’ll meet the implementation manager who is dedicated to your institution throughout your entire first cycle, from the day your contract is signed through the last award that’s handed out. He or she will become an extension of your team, learning as much about your scholarship administration as your best employee.
- 2. Kick back: The SpringBoard team will build your site to your specifications – we do all the heavy lifting! Just give us your data in any format - spreadsheets, PDFs, web pages, etc. - and we will build a simple, clean version of your scholarship application, with check-ins along the way to make sure you’re happy with our work.
- 3. Get started: After a grand tour of your site and specialized training sessions using your real data, you’re ready to start accepting applications.
"The SpringBoard implementation team was extremely helpful. They were patient with me and persistent in making sure our site was configured and I was properly trained. They also did all the heavy lifting with my IT team!"
-Elizabeth Gilmer, East Georgia State College
"The ease of setup benefited both administrators and students…
They assisted us from start to finish with custom designing the system to meet our needs."
-James Trimboli, Director of Financial Aid, Niagara County Community College
All told, you’ll spend just a few hours on AwardSpring implementation, broken up into super-manageable one-hour and half-hour meetings over the course of your tailor-made on-boarding experience. Our average partner is fully transitioned to the AwardSpring platform in just 2-4 months. Have a smaller program or transition from an existing online process and you could be rolling even sooner!
After implementation, we’re here for you throughout the life of our partnership. In fact, we’ll respond to your inquiry within 30 minutes during our normal support hours. 98.8% of respondents rate their AwardSpring support experience as “good” after their issue is resolved.
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